we pretty much hit the jackpot. To be fair, the coverage was pretty good. However, "we're going to totally screw up your internet service for month because we're too incompetent to set it up the way we told you we would and we can't fix it" was after we'd decided to not voluntarily do business with them again.
The phone decision was on the basis of them telling us the phone had an advertised feature, then having several in-store clerks tell us that we could get the feature if we waited two weeks for an update, and getting past the return-date. We didn't even want to load hand-made ringtones, we just wanted to sync via bluetooth. We weren't really a threat to their precious revenue stream since we weren't in it. The one time I tried to download a free ringtone from them, the process was so bad that I gave up.
We did have it worse than you: they learned by the time they sold the E815 to tell people that it wasn't a full (aka working) Bluetooth implementation. They didn't get sued over the E815 like they did the V710. Having been so thouroughly burned by them, there's not much they could do to get back my trust.
So, yeah, if you want to do anything outside of what they expect you to do, you will meet their incompetence, lies, and greed. If you want a phone to make calls, they're not bad, but in that case, they'll give you some el cheapo phone for free.
YMMV (many people's does). I'm glad we don't have to have them as our local phone provider anymore. Good riddance.
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timeasmymeasure
no subject
Date: 2007-12-19 08:31 pm (UTC)The phone decision was on the basis of them telling us the phone had an advertised feature, then having several in-store clerks tell us that we could get the feature if we waited two weeks for an update, and getting past the return-date. We didn't even want to load hand-made ringtones, we just wanted to sync via bluetooth. We weren't really a threat to their precious revenue stream since we weren't in it. The one time I tried to download a free ringtone from them, the process was so bad that I gave up.
We did have it worse than you: they learned by the time they sold the E815 to tell people that it wasn't a full (aka working) Bluetooth implementation. They didn't get sued over the E815 like they did the V710. Having been so thouroughly burned by them, there's not much they could do to get back my trust.
So, yeah, if you want to do anything outside of what they expect you to do, you will meet their incompetence, lies, and greed. If you want a phone to make calls, they're not bad, but in that case, they'll give you some el cheapo phone for free.
YMMV (many people's does). I'm glad we don't have to have them as our local phone provider anymore. Good riddance.